August 2014 Institute
Workshop:“My Disney Institute Experience: The Four Keys to a Great Guest Experience”
Presented by: Bill Dustin
Location: IT 224
Time: Thursday, August 21, 2014 11:30 - 12:30 pm
Max number of participants: 25

Event Administrator Bill Dustin shares experiences from a 5-day Disney’s Approach to Quality Service Seminar at Disney Institute in Walt Disney World, Orlando, FL. Dustin will break down Disney’s “Four Keys” (core standards) and explain how we can relate it to everyday interactions here at MVCC or other institutions. Be prepared to listen to some famous Disney songs, interact with your colleagues, laugh, and win FREE chocolate bars!

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