Have you ever been in a dispute where you wonder what the other party is thinking? It might be at work, home, or anywhere. This day long workshop, designed for Student Affairs and Administrative Services personnel is designed to help you become an effective mediator. You will learn how to turn conflict into opportunity, utilize effective processes and techniques to find solutions to challenging situations by customizing the process of mediation to work with people in any situation. This is a workshop that will give you effective tools to enhance any situation where you deal with people.