Spring Institute 2012
Workshop:My Disney Institute Experience: The Four Keys to a Great Guest Experience
Presented by: Bill Dustin
Location: IT 226
Time: Tuesday 1:00-2:15pm
Max number of participants: 25

Event Administrator Bill Dustin shares experiences from a 5-day Disney’s Approach to Quality Service Seminar at Disney Institute in Walt Disney World, Orlando, FL. Dustin will break down Disney’s “Four Keys” (core standards) and explain how we can relate it to everyday interactions here at MVCC or other institutions. Be prepared to listen to some famous Disney songs, interact with your colleagues, laugh, and win FREE chocolate bars!




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